Effective date: 10 November 2026
MRK Shopping (“we”, “us”, “our”) operates the website https://mrkshopping.com, an online shopping store based in Dhaka, Bangladesh. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to this policy.
1. Information we collect
- Account information: your full name, email address, mobile phone number (with country code) and password. Passwords are stored in encrypted (hashed) form; we cannot read them.
- Google sign-in: if you choose “Continue with Google”, Google shares your name, email address and profile picture with us. We never receive your Google password. We may also ask you to add your phone number.
- Order and delivery information: billing and shipping name, phone number, division/district, full delivery address, order notes, the products you buy and your order history.
- Payment information: we offer Cash on Delivery, bKash and Nagad. We do not collect or store your card numbers or mobile wallet PINs. For bKash/Nagad payments we may record the sending number and transaction ID you provide so we can confirm your payment.
- Favorites and preferences: products you save to My Favorites and your chosen language (English or Bangla).
- Messages and reviews: information you send through our contact form, by email or WhatsApp, and any product reviews you post (reviews are public).
- Technical information: IP address, browser type, device information and pages visited, collected automatically for security and to keep the website working.
2. How we use your information
- To create and manage your account and verify your email address.
- To process, deliver and support your orders, including returns and refunds.
- To contact you about your order, account, delivery or support request.
- To send password reset and account emails.
- To protect our website against fraud, spam and abuse.
- To improve our products, website and customer service.
- To meet our legal and tax obligations.
We do not sell your personal information. We send promotional offers only if you have agreed to receive them, and you can opt out at any time.
3. Cookies and similar technologies
We use cookies and browser storage that are necessary for the website to work: keeping you logged in, remembering your shopping cart, saving your language choice and your favorites. Our login and checkout forms may use Cloudflare Turnstile, a bot-protection service, which may set its own technical cookies. At the time of writing we do not run advertising or third-party analytics tracking; if that changes we will update this policy. You can block or delete cookies in your browser settings, but parts of the website (such as the cart and login) may stop working.
4. Who we share your information with
We share only what is needed to run our service:
- Delivery and courier partners: your name, phone number and delivery address, so your order can be delivered.
- Payment services: bKash and Nagad, when you choose to pay through them.
- Google: when you use Google sign-in, subject to Google’s own privacy policy.
- Service providers: our web hosting and email providers and security services (such as Cloudflare), who process data on our behalf.
- Authorities: when required by law or to protect our rights, customers or the public.
5. How long we keep your information
We keep account information while your account is active. Order records are kept as long as needed for delivery, returns, warranty, accounting and legal requirements. When information is no longer needed, we delete or anonymize it.
6. Your rights and choices
You can view and update your name, phone number, addresses and password at any time from My Account. You may also ask us to give you a copy of your personal information, correct it, or delete your account and data (except records we must keep by law) by contacting us. You can unsubscribe from promotional messages at any time.
7. Security
We use HTTPS encryption, hashed passwords, email verification and bot protection to help keep your information safe. No online service is completely secure, so please keep your password private and use a strong, unique password.
8. Children
Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its effective date.
10. Contact us
If you have questions about this policy or your information:
MRK Shopping, Dhaka, Bangladesh
Email: info@mrkshopping.com
Phone: +880 1602-519813
Hours: Saturday to Friday, 10:00 AM to 10:00 PM
