Effective date: 10 November 2026
We want you to be happy with every MRK Shopping order. If something is not right, you can return or exchange it within 7 days of delivery under the conditions below.
1. When you can return an item
- You received the wrong item, size or color.
- The item is defective, damaged or incomplete.
- The item is not as described on the product page.
- You changed your mind (fashion, shoes, bags and similar items), provided the item is unused, unwashed, in original condition with tags and original packaging.
Please check your parcel when it arrives and contact us as soon as possible if there is a problem.
2. Items that cannot be returned
- Underwear, innerwear and other intimate or hygiene items.
- Opened or used personal care items and baby hygiene products.
- Earrings and other jewelry that has been worn, unless it arrived defective.
- Customized or made-to-order items.
- Items damaged, washed or altered after delivery.
- Products marked “Final Sale” on the product page.
Flash Deal and sale items follow this same policy unless they are marked “Final Sale”.
3. How to request a return or exchange
- Contact us within 7 days of delivery by phone or WhatsApp on +880 1602-519813, or by email at info@mrkshopping.com.
- Give your order number and a short reason. For wrong, damaged or defective items, please send clear photos.
- We will review your request and confirm the next step, usually within 1 to 2 working days.
- Pack the item securely with its original packaging and hand it to our courier or send it as instructed.
4. Return shipping cost
- If the return is due to our mistake (wrong, damaged, defective or not as described), we pay the return shipping.
- If you are returning an item because you changed your mind, the return shipping charge is paid by you.
5. Refunds
After we receive and inspect the returned item, we will tell you by phone, SMS or email whether the refund is approved. Approved refunds are processed within 5 to 7 working days.
- bKash or Nagad payments: refunded to the same bKash or Nagad account.
- Cash on Delivery orders: refunded to a bKash, Nagad or bank account that you provide.
- Original delivery charges are non-refundable, except when the return is due to our mistake.
If you have not received your refund within this time, please contact us with your order number.
6. Exchanges
You can exchange an item for a different size or color, subject to stock availability. If the item you want is not available, we will offer a refund instead.
7. Orders you want to cancel
You can cancel an order before it is shipped by contacting us. Once an order is on its way, please refuse the parcel at delivery or follow the return process above.
Contact us
MRK Shopping, Dhaka, Bangladesh
Phone / WhatsApp: +880 1602-519813
Email: info@mrkshopping.com
Hours: Saturday to Friday, 10:00 AM to 10:00 PM
